At Wahl USA Store, we stand behind the quality of our professional grooming tools and want you to be completely satisfied with your purchase. We’ve designed this returns and exchanges policy to be as straightforward as our products are reliable.
Return & Exchange Eligibility
Return Window: 15 days from the delivery date
Condition Requirements: Products must be unused, in original packaging, and include all accessories and documentation
Non-Returnable Items
For health and safety reasons, the following product categories cannot be returned or exchanged:
- Dental care products (for hygiene reasons)
- Facial cleansers, oils, and serums (personal care items)
- Body washes (opened personal care products)
- Beard balms & softeners (opened cosmetic products)
- Conditioner bars (personal care items)
These restrictions align with standard industry practices for health and beauty products to ensure customer safety.
Return Process – Step by Step
Step 1: Initiate Your Return Request
Within 15 days of receiving your order, contact our customer service team with your return request. Use the template below to ensure we have all necessary information.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Wahl USA Store Customer Service,
I would like to request a return/exchange for my order.
Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s)] Reason for Return: [Please specify – defective, wrong item, changed mind, etc.] Preferred Resolution: [Refund / Exchange for (specific product)] Contact Phone Number: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Full Name]
Step 2: Receive Return Authorization
After reviewing your request, we’ll email you a Return Authorization Number and shipping instructions within 2 business days.
Step 3: Package and Ship Your Return
Please include:
- Product in original condition with all packaging
- Original receipt or order confirmation
- Return Authorization Number clearly visible on the outside of the package
Return Shipping Address:
Wahl USA Store Returns
4886 Dye Street
Mesa, AZ 85201
USA
Step 4: Processing Your Return
Once we receive your return, we’ll inspect the items and process your refund or exchange within 5-7 business days.
Refund Information
Refund Timeline
- Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after we process your return
- PayPal Payments: 3-5 business days after we process your return
What’s Refunded
- Product purchase price
- Applicable sales tax
What’s Not Refunded
- Original shipping charges (unless return is due to our error)
- Return shipping costs
Exchange Process
If you need to exchange an item for a different product:
- Follow the return process above
- Clearly indicate in your return request that you want an exchange
- Specify the product you’d like to exchange for
- We’ll ship your new product once we receive the return
- Any price differences will be refunded or charged accordingly
Defective Products
If you receive a defective product, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you, including covering return shipping.
International Returns
As we serve customers globally (excluding Asia and select remote areas), please note:
- You are responsible for return shipping costs
- Customs fees and import duties are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Help With Your Return?
Our customer service team is here to help you with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 2 business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM MST
We appreciate your trust in Wahl USA Store and our professional grooming tools. Our commitment to quality extends to every aspect of your shopping experience, including making returns and exchanges as smooth as possible.